There is no such thing as a dumb question as far as your health is concerned. You have a right to know and understand. You have a right to express your concerns, doubts and fears, and to be heard.
OhioHealth is committed to honoring the following patient rights:
In addition, please visit Patient Rights at Berger Hospital.
For information about your inpatient and discharge rights as a Medicare patient, please read An Important Message from Medicare About Your Rights.
OhioHealth complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion, culture, language, national origin, age, disability, socioeconomic status, sex, sexual orientation, or gender identity or expression in its health programs and activities. Please read our full nondiscrimination statement. In addition, please read Berger Hospital's Nondiscrimination Statement.
For a complete list of your rights and responsibilities, contact the Patient Relations department at the hospital where you or your family member is receiving care.
Patient Rights and Responsibilities are available in Braille, large print and other languages, such as Spanish and Somali.
As allowed by law and only if needed, we sometimes share patient health information to provide treatment, arrange for payment and improve how we provide care in the future. By law, we must keep your past, present and future health information private and tell you that we are doing so.
When you are admitted, you will be given a copy of the Joint Notice of Privacy Practices. The Joint Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information.
You may download this information in the following languages.
If you have questions or need further help with this notice, you may call (614) 544.4200 or write to the privacy officer:
OhioHealth Privacy Officer
Corporate Ethics and Compliance
180 East Broad Street
Columbus, Ohio 43215
Please read Berger Hospital's Notice of Privacy Practices.
To discuss compliance or ethics issues, please call OhioHealth’s Hotline at 1.866.411.6181. OhioHealth's Corporate Ethics and Compliance Program was created to:
Patients and families have the right to access an Ethics Advisory Committee for help when there are disagreements about the patient's course of treatment. If you have questions or concerns, please contact your facility’s Pastoral Care Office or talk to your nurse about needing a clinical ethics consult.
The Ohio Department of Health has established a hotline to receive, investigate, report and resolve complaints regarding quality issues relating to healthcare services. The hotline contact information is as follows:
Fax: (614) 564.2422
Mail: Department of Health Complaint Unit, 246 N. High St., Columbus, Ohio 43215
KEPRO, part of the Quality Improvement Organizations Program through the Centers for Medicare & Medicaid Services, also has a hotline for concerns. Reach them via phone at 1 (855) 408.8557.
Please read about the complaint process at Berger Hospital.